GTC

Terms & Conditions

Updated on 18/09/2022
Downloadable version of the GTCS

Welcome to Natflow!

Natflow is a web application available online through a web browser. It requires no installation.

Before discovering and purchasing the content offered on the Natflow web application, the customer ("Customer") is invited to read and accept these General Terms and Conditions of Sale (GTCS).

The Professional expressly draws the Consumer Customer's attention to the availability of this document and to the fact that it is important to download it for documentation purposes, future reference and identical reproduction.

1. Scope of application of the General Terms and Conditions of Sale 

These GTC apply to orders for paid content placed on the Natflow web application, by private and professional customers (hereinafter "Customer(s)").

2. Who is the Content Provider of the Natflow web application?

The web application has been designed and developed by Natflow.
Natflow is a SAS with share capital of 1000 euros, headquartered at 395 avenue verte campagne Bâtiment 112 13540 Puyricard, registered with the RCS of Aix en provence under number 913 632 808, represented by its Managing Director, Etienne Jan-Ailleret.

Natflow can be contacted at the following address: contact@natflow.app

3. Contract documents

The contract (hereinafter the "Contract") governing the contractual relationship between Natflow and the Customer (hereinafter the "Parties") comprises the following contractual documents:

• The Order placed by the Customer on the following page: https: //app.natflow.app/?page=accueil
• These General Terms and Conditions (GTC) ;
• General Conditions of Use (GCU);
• Personal data protection policy.

In the event of contradiction between them, the higher-ranking document will prevail.

4. Type of contract

Special provisions for professional customers:
The parties agree to derogate from the provisions of articles 1127-1 and 1127-2 of the French Civil Code concerning contracts concluded by electronic means, as well as from article 15 of the LCEN.

Special provisions for consumer customers:
It is hereby specified that the Contract constitutes a distance contract, within the meaning of article L. 221-1 of the French Consumer Code.
The Contract is also, within the meaning of articles L. 224-25-1 et seq. of the French Consumer Code, a contract for the supply of digital content not supplied on a physical medium.
Consequently, the Customer, in his capacity as a consumer, acknowledges that, before committing himself, he has read and understood the content of these General Terms and Conditions of Sale, available on the Supplier's website, before validating the Order, which include the compulsory pre-contractual information provided for in articles L111-1, L111-2 of the French Consumer Code, articles L.221-5 et seq. et seq. of the French Consumer Code, as well as articles L224-25-5 et seq. of the French Consumer Code.
The Customer declares that he has been informed of the characteristics of the services provided and of his rights, and acknowledges that Natflow has remained entirely at his disposal to inform him of all relevant matters prior to the validation of his Order.

Common provisions
The Customer agrees to sign electronically and to receive an electronic copy of the Contract.

5. Nature of the content offered on the Natflow application 

The Natflow application offers a library of information on naturopathy.

According to the WHO (World Health Organization), naturopathy is defined as "a set of health care methods aimed at strengthening the body's defenses by means considered to be natural and biological".
Naturopathy is not officially recognized in France, but is tolerated.
The naturopathic information available on the Natflow application falls within the so-called "non-conventional" medicine sector. This means that this information is not officially recognized scientifically or legally in France.
Naturopathy, on the other hand, is recognized in many European countries, such as Spain, Germany, Hungary, Sweden, Romania, etc.

6. Precautions for use (reminder of GCU)

The information available on the Natflow application (including advice on use, precautions for use and contraindications) is not exhaustive and merely expresses the opinions of its authors.
This information is not recognized by the French scientific community.
This content is provided for information purposes only and is not intended to replace official texts. It may not be considered as scientific or medical consensus opinions, nor as medical consultations.
The User is invited to exercise caution and reserve with regard to the use of the information for him/herself and third parties, as well as with regard to the results obtained.
The information on naturopathy offered by Natflow does not replace a medical diagnosis and/or treatment, and does not in any way exempt the User from consulting a doctor, the latter being the only person authorized to establish a medical diagnosis and appropriate medical treatment.

7. Description of paid content ordered

The Natflow application offers free content and, optionally, paid content in the form of a monthly or annual subscription.

Paid subscriptions provide access to larger quantities of content, regular updates and additional features.

If Natflow publishes updates included in its subscription package, the Customer automatically has access to these updates at no extra cost. The same applies to new features.

Content and subscription offers vary depending on whether the customer is an individual or a wellness professional, such as a naturopath.

The content available in the Natflow application is classified and referenced in different categories:

 Naturo recipes for self-care
Recipes are listed alphabetically
Customers can also filter and search for recipes by theme (sweet, vegan, vegetarian, etc.).

 Everyday aches and pains
Customers can search for specific aches and pains, or browse the list of available aches and pains in alphabetical order.

 Natural products, products of natural origin and wellness practices
The customer can consult information sheets on natural products, products of natural origin (clay, plant oils, flower essences, etc.) and wellness practices (breathing, nutrition, etc.).
The sheets are classified by theme and then alphabetically.

 Food supplements
A list of food supplements from partner laboratories can also be consulted.

If the Customer is a wellness/wellness professional, such as a naturopathic consultant, he or she can access enriched content more suited to their professional status.

The Customer has access to the paid content as soon as the Order confirmation is received by e-mail, from a computer, tablet, or cell phone, under iOS or Android.

An Internet connection is required to access content.

For any question or clarification concerning the content ordered, the Customer may contact Natflow customer service.

8. How to order a paid subscription

To place an Order for a paid subscription, the Customer proceeds as follows:

1° Register or log on to the following page: https://app.natflow.app/?page=accueil
When registering, the user is not yet a Customer and accesses the free content offered on the Natflow application, after having (i) entered his/her first and last name, address, status as a private individual or wellness professional and (ii) accepted the General Terms of Use (GTU) and privacy policy.

2° Select the subscription package of your choice from the Natflow application

3° On the order page, the Customer is invited to enter/confirm his/her personal order information.
It is at this stage that the Customer is invited to read and accept these General Terms and Conditions of Sale. These can be downloaded and stored on a durable medium.

4° The user is then invited to confirm his/her subscription by clicking on the "Pay my subscription" button. Payment is made by credit card using Stripe's secure payment module (whose privacy policy is available at this link: https: //stripe.com/fr/privacy and terms of use can be viewed here: https: //stripe.com/fr/legal/link-account-terms).

Up to the payment stage, the Customer can modify the Order, in particular any errors made when entering his/her data, by returning to the previous screens.

An Order confirmation is immediately sent to the Customer by e-mail.
The Order confirmation includes a summary of the Order, the Order number and the date of the Order.
The Customer can access the details of his Order from his customer area.

The Supplier reserves the right to block an order, particularly in the event of suspected or proven fraud (compromise of identifiers, ....).

9. Commencement of subscription - Duration - Renewal

The Contract takes effect from the date of notification by e-mail to the Customer of confirmation of the Order, for the duration of the subscription chosen: 1 or 12 months.
At the end of the initial commitment period, the subscription will be automatically extended for periods of the same duration as its initial duration, unless terminated by either of the Parties at any time.
The customer may terminate the automatic renewal from his customer space or by sending an e-mail to the Supplier: contact@natflow.app
. The request must be made before the anniversary date of the contract.
. The Supplier will acknowledge receipt of the request by e-mail.
. The annual subscription fee remains payable in full until the end of the contract period.

10. Financial terms and conditions

Determination and composition of the subscription price
The subscription price is that indicated on the Natflow application on the day of the Order. It is payable monthly or annually, depending on the type of subscription chosen.
Prices are indicated in euros. They include all taxes and charges.
The Supplier also reserves the right to offer preferential rates. The conditions and duration of these advantages will be presented on the application or communicated to the Customer by any other means.
At the time of the Order, the Customer is informed that he has an obligation to pay.
The Customer is informed and agrees to receive the invoice corresponding to his Order in electronic format.

Subscription price revision clause
The subscription price may be revised at the Supplier's initiative, on the anniversary date or on January 1st of each year, up to a maximum of 2%.

Revision clause
Independently of the annual price revision clause referred to above, in the event of a significant increase in costs linked to the execution of the Contract, for example costs linked to the hosting of the Natflow application, the Supplier is entitled to request an additional revision of the subscription price.
If the Customer does not agree to this increase, he may terminate his subscription by simple request from his customer area. The customer will then owe the price of the subscription on a pro rata basis, until its early termination.

Late payment
Special provisions applicable exclusively to business customers:
Any sum not paid within these deadlines will be subject to an interest rate equal to 3 times the legal interest rate by way of late payment penalty, as well as a fixed indemnity for collection costs of 40 Euros in accordance with article D 441-5 of the French Commercial Code. In addition, where the collection costs incurred exceed the amount of this fixed indemnity, the Supplier may request additional compensation, on justification.

11. Evolving functions and services

Natflow reserves the right to modify the functionalities and services offered on the application, in particular to remove or add functionalities, or to change their characteristics or the conditions under which the services are provided.

In the case of current subscriptions, the Customer will be informed by e-mail of any modification likely to substantially degrade or reduce functionalities and/or services, at least one month before the modification is implemented. In this case, the Customer may cancel his subscription by simple request from his customer area. The Customer will then owe the price of the subscription in proportion to its use, until its anticipated termination.

12. Legal information on the right of withdrawal

The individual customer is hereby informed that the French Consumer Code provides for a 14-day right of withdrawal for distance contracts. However, in application of article L221-28 of the French Consumer Code, this right does not apply to orders for Natflow paid content.

Reminder of the rules governing the right of withdrawal:
The Supplier reminds the Customer, a French consumer or resident in France, that in principle he/she has a right of withdrawal within 14 calendar days, without having to give any reason, or pay any costs or penalties.
The period runs from the day after confirmation of the Order.
If he/she wishes to withdraw after having placed an Order, the Customer may use the withdrawal model below, but this model is not obligatory. For the withdrawal period to be respected, it is sufficient for the Customer to notify the Supplier of his intention to withdraw before the period expires.

Sample withdrawal form:
I hereby notify you of my intention to withdraw from my order no. _
Customer's name _
Customer's address _
Email _ (only in the case of notification of this form on paper)
Date _ (only in the case of notification of this form on paper)
Signature (only in the case of notification of this form on paper)

If the right of withdrawal is exercised, the Supplier will reimburse all sums paid within fourteen (14) calendar days of notification of the request for reimbursement, using the same means of payment as that used for payment.

However, in accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts :

• supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer's express prior agreement and express waiver of his right of withdrawal;
• the supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

In the case of Natflow, the Customer's Order relates to the supply of digital content not supplied on a physical medium.
In addition, the Customer has access to the entirety of the digital content ordered, as soon as the Order has been confirmed by e-mail.
By accessing the entirety of the digital content immediately after placing the Order, the Customer has given his express prior consent and waived his right of withdrawal.

Consequently, Orders covered by this Contract are excluded from the right of withdrawal.

13. Supplier's obligations

The Supplier undertakes to exercise all due diligence and care in the proper performance of the Order and to keep the Customer informed of any difficulties or incidents that may arise in the supply of content. The Supplier undertakes to use all necessary means for the performance of the present Contract.

The Customer is hereby specifically and expressly informed that the content available on the Natflow application (including, in particular, advice on use, precautions for use and contraindications) is not exhaustive and merely expresses the opinions of its authors.
This information is not recognized by the French scientific community.
This content is provided for information purposes only and is not a substitute for official texts. It may not be considered as scientific or medical consensus opinions, nor as medical consultations.
The User is invited to exercise caution and reserve with regard to the use of the information for him/herself and third parties, as well as with regard to the results obtained.
The information on naturopathy offered by Natflow does not replace a medical diagnosis and/or treatment, and does not in any way exempt the User from consulting a doctor, who is the only person authorized to establish a medical diagnosis and appropriate medical treatment.

Consequently, the consumer customer cannot contest the conformity of the content supplied by invoking a defect in this respect.

In addition, Natflow draws the attention of the Wellness Professional Customer to the fact that the application is only intended to provide useful information on naturopathy in order to facilitate the exercise of his/her activity. However, this information in no way replaces the research and analysis work that must be carried out by the professional User and the consultations that he/she carries out for his/her customers. The information provided by Natflow must therefore be systematically verified and adapted for each client seen in an appointment. Natflow cannot be held liable in this respect.

14. Customer obligations

In addition to the provisions of article 6 of the GCU, the Customer accepts that he/she is solely responsible for :

• of the use he makes of the subscription services,
• the purposes for which they are used,

Please note that the contents and subscription offers vary depending on whether the Customer is an individual or a wellness professional, such as a naturopath.
The individual Customer therefore undertakes not to order a subscription offer intended for professionals, as the contents proposed are not adapted to his or her needs.

Consequently, the Customer cannot contest the conformity of the content supplied by invoking a defect in this respect.

15. Natflow's liability

Special provisions applicable only to Consumer Customers
In accordance with current French legal provisions, the Supplier is automatically liable to the Consumer Customer for the proper performance of its contractual obligations. However, the Supplier may not be held liable if the non-performance or delay in performance of an obligation is the result of force majeure (particularly in the event of natural disasters, fire, internal or external strikes, internal or external failures or breakdowns) or the unforeseeable and insurmountable act of a third party.
The Supplier may only be held liable if the Customer's loss is directly linked to an Order for paid content (and not free content).

Provisions applicable in other cases
Notwithstanding article 15 of the LCEN, Natflow is subject to a general obligation of means. It may only be held liable in the event of a fault proven by the Customer.

The Customer accepts that Natflow cannot be held responsible in any way whatsoever for the use made by the Customer of the available content.
The Customer is solely responsible for the choices he makes and the consequences of his choices.
The Customer accepts that Natflow cannot be held responsible for the unsuitability of the content for his needs.
Natflow cannot be held responsible for the damaging consequences linked to the communication network and the Customer's Internet access failures.
Natflow may only be held liable for direct damage attributable to it in respect of the performance or non-performance, even partial, of its obligations hereunder, it being specified that indirect damage is excluded.
Thus, Natflow may not be held liable for any indirect damage, loss of opportunity, loss of data, or any other special damage or event beyond its control or for any reason not attributable to it.
By express agreement between the parties, Natflow's liability is limited, for all direct damages, to the sum of €500, except in the case of proven fault on the part of a particular Customer and for damages directly linked to an Order for paid content (excluding free content).

16. Proof agreement

The following provisions thus constitute the evidentiary agreement between the Parties, who undertake to comply with the present article. The Parties agree that, in the event of a dispute, the following elements and procedures will be admissible in court and will constitute proof of the data and facts they contain, as well as of the signatures and authentication procedures they express:

• Customer account data
• information and data stored on the web application
• checkboxes to record the customer's choice
• payment data
• automatic notifications 

The Parties also acknowledge the validity and probative value of the formation of the online Contract, thus formalizing the agreement of both Parties on the terms of the Contract at the date of the Order.
The Professional Customer undertakes not to contest the admissibility, validity or probative value of the aforementioned elements.

17. Force majeure

The Supplier shall not be held liable for any delay or failure due to the occurrence of a case of force majeure as usually recognized by the jurisprudence of French courts and tribunals. In all cases, the Parties agree that any damage originating or caused by: the failure of the electricity network, the failure of the telecommunications network, the occurrence of a strike, riot or civil commotion, civil or foreign war, terrorist attack, bad weather or earthquake, constitutes an act of a third party producing the effects of force majeure as provided for in the present article.
The Customer wishing to invoke a case of force majeure must notify the Supplier by registered letter with acknowledgement of receipt as soon as possible after becoming aware of such an event. As soon as the effects resulting from the force majeure event invoked have disappeared, the Supplier will immediately resume performance of its obligation.
In the event that the effects resulting from the event constituting force majeure persist for more than 15 days, the Parties agree that the present Contract may be terminated by operation of law at the initiative of the most diligent Party by registered letter with acknowledgement of receipt, without this affecting the terms of payment for the Services performed.

18. Cancellation

Provisions applicable to consumer customers:
In the event of the Supplier failing to meet its supply obligation under the conditions set out in article L. 224-25-10, the consumer Customer may: 1° Notify the Supplier of the suspension of payment of all or part of the price until the Supplier performs, under the conditions of articles 1219 and 1220 of the French Civil Code; 2° Rescind the Contract if, after having given formal notice to the Supplier to supply the digital content, the latter has not performed without undue delay or within an additional period of time expressly agreed between the parties. The Contract shall be deemed terminated upon receipt by the Supplier of the letter or writing informing it of such termination, unless the Supplier has performed in the meantime. The Consumer Customer may immediately terminate the Contract: 1° When the Supplier refuses to supply the digital content or when it is clear that he will not do so; 2° When the Supplier does not fulfil his obligation to supply the digital content on the date or at the end of the period provided for in the first paragraph of article L. 224-25-10, and this date or period constitutes an essential condition of the Contract for the Consumer Customer. This essential condition results from the circumstances surrounding the conclusion of the Contract or from an express agreement between the consumer and the Supplier. Where the consumer Customer exercises his right to rescind the Contract, Articles L. 224-25-22 and L. 224-25-23 shall apply. The provisions of this article are without prejudice to the award of damages.

Provisions applicable in other cases:
In the event of a breach by one Party of any of its obligations under this Agreement, the other Party shall be entitled, 15 days after formal notice sent by registered letter with acknowledgement of receipt has remained without effect, to terminate this Agreement ipso jure without prejudice to any damages and interest to which it may be entitled as a result of the alleged breaches.

19. Miscellaneous provisions

Each of the clauses of these GTS must be interpreted, as far as possible, in such a way as to be valid under the law applicable to it. If any provision is found to be illegal, invalid or unenforceable by any competent court or administrative authority pursuant to an enforceable decision, such provision shall be deemed unwritten, without affecting the validity of the remaining provisions, and shall be replaced by a valid provision of equivalent effect, which the Parties undertake to negotiate in good faith, and such as the Parties would have agreed had they known of the illegality, invalidity or unenforceability of the said provision.
The fact that a Party does not avail itself of any provision hereof shall in no way constitute a waiver of its right to demand compliance with each of its clauses and conditions.

20. Applicable law and jurisdiction

The Contract is governed by French law. Any dispute arising from the interpretation, performance or termination of an Order or these General Terms and Conditions shall be subject to a prior attempt at amicable settlement.

For professional customers:
In the absence of an amicable settlement within thirty (30) days of notification of the dispute by the most diligent Party, the dispute will fall within the exclusive jurisdiction of the Grenoble courts, notwithstanding multiple defendants or the introduction of third parties, even for emergency or protective proceedings.

For consumer customers:
Notwithstanding the foregoing, and in accordance with articles L 611-1 et seq. of the French Consumer Code, consumer customers have the right to have recourse free of charge (excluding any legal and expert fees) to a consumer mediator for the amicable resolution of a dispute between them and the Supplier.
The Supplier subscribes to the service of the mediator CNPM - MEDIATION DE LA CONSOMMATION. In the event of a dispute, you can submit your claim on its website: https: //cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION - CONSOMMATION - 27 avenue de la libération - 42400 Saint-Chamond - France.

After the consumer's prior written approach to the Supplier has been unsuccessful, the ombudsman service may be contacted for any consumer dispute that has not been settled.
Since February 15, 2016, the European Commission's online platform for the amicable settlement of disputes has been open to the public. Any consumer who encounters a dispute with a company located in the territory of the Union has the possibility of filing a request for mediation through this European platform. Customers may also consult the European Commission's website dedicated to consumer mediation:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR

In the event of a dispute with a consumer customer which has not been settled amicably, jurisdiction is expressly assigned to the court of the defendant's place of residence, in accordance with article 42 of the Code of Civil Procedure, or in accordance with article 46 of the Code of Civil Procedure.